Voice Authorization:
VISA/MC 1 (888) 999 8546, American Express 1 (800) 528 2121, Voyager 1(800)987-6589
Discover 1(800)347-1111, Diners 1(800)525-9040 , JCB 1(800)522-8788
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REFUNDS & VOID
Void is done same day ( before batching the terminal)
REFUND is done later on after settlement is performed. When doing a refund to a debit card, terminal will prompt for pin , please respond by pushing ENTER button to bypass otherwise you may get a decline.
Anytime cashier gets a system error, it is a message from processor of unsupported option. example, trying to do a refund on EBT after terminal is settled, is not allowed and not supported by Worldpay, causing a system error message. Yes some other banks do support EBT refunds, under the risk of non compliance and audits to retailer. Alternative options if a customer came back to return spoiled food, store may offer an exchange of such food only and that remains governed strictly by store policy.
Do not force transaction
Some savvy dishonest customer, when there card decline, will try to convive you that you did not run the payment correctly, they will reach out to your terminal and push (force ) to force approval even though they do not have fund in their account. You then expect a loss, having allowed customer to run your terminal.